North America Lifetime Warranty
 

Steelcase Inc. (“Steelcase”) warrants that
Steelcase and Turnstone brand commercial
products are free from defects in materials or
workmanship. Steelcase will repair or replace
with comparable product, at its option and free of
charge, any product, part, or component
manufactured after January 1, 2002 which fails
under normal use as a result of such defect. This
warranty applies from the date of manufacture,
regardless of shift usage and is valid only for the
original purchaser.

Exceptions
10 years Seating mechanisms, pneumatic
cylinders and electrical components

5 years Stacking chairs, wood-frame chairs,
and all other mechanisms including;
user-adjustable work surface
mechanisms, office doors and their
frames and mechanisms, wood veneer
and other covering materials, Classic
Collection textiles and foam

3 years Options Collection textiles, vinyl and
acrylic

1 year Markerboards, Scribe Technology
products, replacement parts (or the
balance of the original warranty period,
whichever is longer)

Exclusions
This warranty does not apply to product failure
resulting from:

  • Normal wear and tear
  • Failure to apply, install, or maintain products
    according to published Steelcase instructions
    and guidelines
  • Abuse, misuse, or accident
  • Alteration or modification of the product

The following products and materials are not
covered by this warranty:

  • Products considered consumables (e.g. lamps
    and ballasts)
  • Customer’s own (COM) or non-standard
    textiles and materials
  • Variations occurring in surface materials (e.g.
    colorfastness or matching grains, textures and
    colors across dissimilar substrates and lots)
  • Other manufacturer’s products (Steelcase will
    pass through other manufacturer’s warranties
    where applicable and to the extent possible)

This warranty applies only to products
delivered in the United States and Canada.

THIS LIMITED WARRANTY IS THE SOLE
REMEDY FOR PRODUCT DEFECT AND NO
OTHER EXPRESS OR IMPLIED WARRANTY IS
PROVIDED, INCLUDING BUT NOT LIMITED TO
ANY IMPLIED WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE. STEELCASE SHALL
NOT BE LIABLE FOR CONSEQUENTIAL OR
INCIDENTAL DAMAGES ARISING FROM ANY
PRODUCT DEFECT.