Office Concepts is your source for service. We offer all the resources you will need to service your needs. Below we have summarized some commonly asked service questions and resources.

If you have an immediate service need, please feel free to fill out our online service request ,drop us an email at serviceline@officeconcepts.com or call either location and request our Service Line.

1. Locate lock cylinder on item requiring a key
2. Record key number located on cylinder (i.e. FR421)
3. Identify manufacturer
   (Note: manufacturer name is usually located inside a drawer)
4. Fill out on-line Service Repair form
   • Select Misc. Parts under service type
   • Enter keying information under the Issues section

1. Determine the following information :
   • Description of existing product (manufacturer and model # preferable) that parts are required for
   • Original Ship Date of product (on tag located on piece)
   • Record any dimensions that will assist ordering (i.e. drawer depth and width when ordering file bars,etc.)
2. Fill out on-line Service Repair form
   • Select Misc. Parts under service type
   • Enter above information under the Issues section

1. Identify chair manufacturer & model number (note: most manufacturers place a warranty tag on the bottom of the chair)
2. Determine the original ship date of chair (this is helpful in determining warranty status)
3. Try to locate other information (Manf Acknowledgement #, Order #, your original PO #, customer #)
4. Fill out on-line Service Repair form
   • Select Chair Repair under service type
   • Enter the above information in the fields provided

Click here to review the Steelcase warranty information

. . . Some of our most requested seating guides

(Click on the chair)

965 West Chicago Avenue | Chicago, IL 60622 | 312.942.1100
13820 West Business Center Drive | Lake Forest, IL 60045 | 847.573.8890
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