Office Concepts has a team fully dedicated to managing
your project from start to finish. This team is responsible for
all aspects of your project, from quote oversight through final
punch list resolution. Being well versed in product expertise as
well as fully utilizing the technology tools available to them are
pre-requisites for all of our Project Managers.
Office Concepts Project Managers employ our own Order Management
Process. This process as has been created over the years by internal
continuous improvement teams made up of our Account Executives,
Project Managers, Sales Support and Operations associates.
The Order Management Process is committed to the team approach
in working with our customers. Our teams exhibit a shared purpose,
mutual accountability, and collaborative work styles. We realize,
however, that company culture must support and encourage the team
model and that the tools necessary for success must be provided.
Office Concepts supports a true team approach in two ways:
- We recruit, hire and train the best people, committed to customer
satisfaction and continuous improvement
- We have designed systems focusing on automation and technology
which support the way teams really work
Office Concepts Projects Managers take a lead role in managing
the Order Management Process. Utilizing various tools, our Project
Managers record, track, manage, follow-up and communicate via email
and the web overall status of the project. Below are a summary of
these tools:
Electronic Project Folders
This is where it all begins. Our project folders contain all
of the pertinent information needed to support the entire project.
Things such as General Scope, Key Dates, Contact Information,
Quotes & Orders, Building/Site Information and all correspondence
are housed within the Project Folder.
Issue Tracking
As complex as our industry is, issue tracking and resolution
plays a huge role in achieving our customers ultimate furniture
solution. Electronic tracking of all issues is accomplished through
our Open Issue Management module. These issues are tracked against
the projects and orders, assigned an owner and measured until
final resolution.
Automated Delivery Scheduling
Streamlining and automating the Operations area has long been
a goal of many organizations such as ours. Office Concepts has
implemented a totally electronic based scheduling system that
captures all critical information which allows our schedulers
and installers the ability to understand the scope of the job
during their respective stages of the process. Things like delivery
obstacles, key site information, ultimate delivery contacts, automatic
notification of when installation plans are required and more,
assist these groups in successfully installing your product.
Workflow Triggers
The entire project team leverages workflow management routines
that proactively notify the appropriate team members of events
and tasks. These routines are setup by role within the team and
generate automatic notification of events, as an example:
Event: Product received
Task: Project Managers automatically notified
as to what has been received on which orders, thus prompting them
to confirm their delivery soft schedule date
Personalized Views
With many pieces of information being tracked throughout the
system (quotes, orders, project folders, issues, etc.), quickly
accessing what you need, when you need it, can be challenging.
Office Concepts utilizes personalized views that greet each associate
when they login to their system. These views are customized per
associate as to what they select to see (i.e. open quotes, open
issue's, etc).
As you can see, Office Concepts Project Management is built on
a solid process, leveraging technology tools relying on experienced
associates to successfully manage and complete your project.
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