| Order Management System |
| Office Concepts utilizes our award winning Order Management System for project management services. This system was developed by Office Concepts and is used exclusively for our customers. |
| Office Concepts Order Management System |
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Project Setup Design
- Team Assembled
- Electronic Job Folder Created
- Folder Created Houses all Project Information & acts as repository for all ongoing Communication and Status
- Design, Specification, & double Check occur
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Specification Processing
- Older entry
- PO / EDI Process
- Acknowledgement & Order confirmation
- Pre-schedule delevery
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Pri-Installation
- Monitor Project Status (i.e. notes, tasks, issues captured)
- Installation Plans created
- Pre-Install review scheduled
- Pre-Install meeting
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Product Delivery
- Product receipt (warehouse / job site)
- Final schedule Delivery
- prepare delevery packet (project summary sheet, product tickets, install plans, issues forma)
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Job Installation
- Installation
- Installation sign-off
- Closeout delivery documents
- Install issues automatically routed to Team members for resolution
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Punch List
- Final walk through and punch list cerated
- All issues notated and recorded in Electronic project folder
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Problem Resolution
- Assign action taken
- Monitor status of issues (parts reorder, ect.)
- Schedule Service
- Prepare discrepancy packet
- Close out service
- close out job folder
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